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T: 514-354-2511
T: 1 800 463-4363
F: 514-354-6948

FAQ

General Information

Mission
GENEQ’s mission is to sell testing and measuring instruments that accurately fulfil, and even exceed, our customers’ requirements, and are used for quality control, research and product analysis. We do everything in our power to offer the most technologically advanced products as well as the best quality/price ratio.

 

Catalogue and Product Informations
GENEQ regularly publishes catalogues of its products. If you wish to receive a copy, simply let us know and we will be pleased to mail one to you. You can also download them directly from our Web site at www.geneq.com. Our Web site is an incredible window on the product lines that we sell. We recommend that you visit our “New Products” section, updated each month and displaying the new products that we offer.

 

Specials
We regularly offer special prices on some of our products. If you would like to be informed, please send us your e-mail address, your name and the name of your company, and we will add you to our address book.

 

To Order
It is very simple to place an order with us: send us your purchase order by fax, or order by phone or e-mail. Clearly indicate your purchase order number, the complete delivery and billing address, the product description and the quantity desired. It is that easy!

 

Payment Terms
Our payment terms are NET 30 DAYS for our regular customers. To open an account, please contact one of our representatives. You can also pay by credit card or cash.

 

Warranty
GENEQ honours all warranties offered by its suppliers. They usually cover one year for parts and workmanship. It is therefore important that you keep your invoice since it is your proof of the date of purchase.

 

Returned Goods
If you wish to return a device for repair or for credit, please complete the form below, and send it by fax, e-mail or with the returned goods. No return will be accepted after 30 days from the date of invoice. Return authorization required (RMA). Restocking fees can be applied (minimum 15%).  For more information concerning our returned goods policies, please contact our Service Department.
Returned Goods Form

 

Rental
GENEQ Inc. rents some of its products on a daily, weekly or monthly basis.

Here are some examples:
  • Oxymeter, field type, models YSI 55 and YSI550
  • Water level meter
  • Gas Detector
  • GPS Systems
  • “Flowprobe” Flowmeter

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